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Brutus offers its customers an Assistance Service in order to provide all the necessary information on the products and to guarantee support during the purchase and post-sales phase.
The service is active from Monday to Friday, from 9:30 am to 1:00 pm and from 2:00 pm to 5:00 pm (GMT+1).
You can access the customer support service:
• by contacting the number +39 331-1365856 by phone
• by sending an e-mail to the address: customer.care@brutusfactory.com • using the live-chat platform on the site.
For the purchase of oversized or custom-made products or design items made according to the customer's requests, the following conditions apply.
Purchase orders for these products can only be made online, by filling out the appropriate form, and the price of the same will be defined from time to time. Brutus will inform the customer about the possibility of fulfilling the order of the requested products by sending the order confirmation by e-mail.
The production and delivery times for oversized or custom-made products will be communicated by Brutus following receipt of the order.
The only method of payment accepted for the purchase of these products is by bank transfer. The customer cannot withdraw from the contract and the products cannot be returned.