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1. Shipping methods and times
1.1 Brutus delivers its products throughout the Italian territory and in all European Union countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Holland, Principality of Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).
1.2 Product shipments will be made by DHL Express Courier. The package may be tracked by clicking on
1.3 Orders will be processed as soon as possible and the products will be shipped within the terms indicated in the product sheet, any delays will be promptly communicated to the Customer.
1.4 With regard to specially sized, custom-made or "Design" items, the terms of production and delivery will be communicated to the Customer during the order confirmation.
1.5 Upon receipt of the goods, the Customer must check:
- that the packaging is intact, undamaged, not wet or otherwise altered;
- that the number of packages delivered corresponds to what is indicated in the waybill.
In case of damage or tampering with the packaging or non-correspondence with what is indicated in the waybill, the Customer must immediately submit the matter to the carrier and, alternatively, (I) reject the goods by returning them to the carrier or (II) accept them with right of reserve, making clear the non- conformity found. In the latter case, it will be possible to request compensation for damage suffered by the product found following the opening of the package.
the link sent by e-mail when the order is finalised.
The Courier delivers within Italy in approximately 24-48 hours (48 hours for Puglia, Basilicata, Calabria and
the Islands) from Monday to Friday.
In the event that no packaging anomalies are reported at the time of delivery, the goods will be considered delivered correctly and accepted, resulting in the release of Brutus from any liability for packaging defects or discrepancies with respect to the order.
1.6 Brutus will not be responsible for failure or delay in delivery due to causes of force majeure not attributable to these such as, by way of example and not an exhaustive list: strikes, provisions of the Public Authority, transport difficulties, fires, floods, earthquakes, floods, wars, uprisings. Brutus will promptly notify the Customer of the occurrence of a cause of force majeure.
2. Shipping costs
For all purchases made in Italy with an amount exceeding € 50 or in case of payment by cash on delivery, shipping will be free.
For purchases made in Italy for an amount of less than € 50 or those purchased from abroad, the shipping costs will be charged to the Customer and will be expressly indicated at the time of order confirmation.
3. Right of withdrawal and return procedures
3.1 Following the purchase of Brutus products - with the exception of specially sized, custom-made or ad hoc designed products - the Customer may exercise the right of withdrawal in the following ways.
The return request must be sent to Brutus within 14 days of receipt of the products, as per the procedure referred to in point 8.5, specifying the bank details to which the refund must be made.
3.2 In order to be returned, the product must not have been used in any way, must not have any signs of damage or tampering and must be complete with labels and/or tags intact. Otherwise, the return request will not be accepted and the products will be sent back to the Customer and any costs incurred will be at the Customer’s expense.
3.3 For the return of the product, the same packaging with which the item was shipped may be used, or any packaging with the appropriate dimensions and protection to prevent damage during transport.
3.4 Brutus applies the "Free Return" solution for all orders placed in Italy. In case of return of products sold abroad,
the shipping costs will be charged to the customer.
3.5 In order to make a return, it is necessary to follow the procedure below:
* If you are a registered Customer
- access your Personal Area;
- from the menu select "My Orders"
- select the item to be returned and click the "Return" button
- fill in the mandatory fields and select the type of return
- submit the return request by clicking "Submit your return request"
- you will receive an e-mail with instructions on how to correctly return the goods
* If you are not a registered customer because you purchased using the quick cart mode:
- either, send an email to customer.care@brutusfactory.com
- or, contact customer care by phone on + 39 331-1365856
3.6 Within 14 working days from receipt of the returned product and after verifying its integrity, Brutus will make the refund using the same method used for payment of the order, except for cash on delivery which will be refunded by bank transfer.
Actual reimbursement times may vary according to the contractual conditions applied by the various credit card or current account service providers used.
In the event of a refund request for a product that is part of an order that was subject to a special promotion (such as the application of a discount on reaching a spending threshold), the value of the refunded portion will be subject to the recalculation of the promotion on the items of the same order that were not returned